Travel Information

Service To The Airport

When a METROLift passenger travels out of town, a long-distance call would be necessary to schedule his or her trip home from the airport. To avoid this expense, riders can mail details of their trips in writing to:
METROLift
P.O. Box 61429
Houston, TX 77208-1429

These written reservations must contain the passenger’s name, client ID number, home address, airport, airline, flight number and arrival date/time. The estimated scheduled pick-up time will be one hour after the passenger’s scheduled flight arrival time.

Pick-up will occur at the curb of the baggage claim area operated by the passenger’s airline. To confirm these arrangements, a rider can call Monday-Friday, 713-225-0119 (TDD 713-652-8969) between 10 a.m. and 5 p.m. on the last business day before his or her arrival date.

Traveling in Other Cities

Your METROLift ADA ID allows you to access paratransit services operated in other U.S. cities. Call the transportation service in the city you plan to visit in advance for
more information about this opportunity.

Out-of-Town Visitors

ADA-certified visitors might be eligible for METROLift services. We require some basic information and hometown ADA certification. If certification documents are unavailable from the visitor’s transit agency or you have never been certified by a transit agency, then physical or documented proof of disability may be used. This information should be furnished at least a week before scheduling the first trip. Also, they must send a money order in advance for the number of trip tickets they will need, or purchase the tickets when arriving in Houston. Visitor certification is valid for 21 days of travel in a one-year period.

Lost & Found

If you leave an item on a METROLift vehicle, call METRO Lost & Found at 713-658-0854. Items will be held for only 30 days.

If your METROLift ADA ID card is lost or stolen, you must go to our METROLift office in the METRO RideStore at 1900 Main Street and fill out an affidavit. The lost pass will be deactivated, or turned off, and you will be issued another pass. The initial replacement cost is free and any additional replacements are $10.00.

METROLift Designated Stops At Major Locations

At frequently visited public places (like schools, shopping centers and hospitals) with multiple entrances, METROLift has installed designated METROLift stop signs where patrons and drivers can meet. Be sure you’re at the METROLift sign so the driver can see you. This practice helps our drivers locate all patrons at that stop, making sure that no one is left behind stops at major locations.