MACS-WEB METROLift’s Automated Computer System
Book Trips 5 a.m. – 5 p.m.,
7 days a week
Confirm or Cancel trips, 24/7
Go online – No more waiting
Click here to use MACS-WEB.
Now with three ways to book your trip, getting around town has never been easier.
- Reservations on the Phone – Call 713-225-6716 to speak with a representative to book your trip
- MACS – Call 713-225-6716 then press the # 1 to use our automated trip scheduling system
- MACS-WEB – Schedule your trip online quickly and easily
METRO and MV Transportation are adding a new and convenient way to verify and check your previously scheduled METROLift trip(s).
Enter http://mlift.thebus.mobi/ into the browser of your computer or smart device.
Next, enter your METROLift ID number and “TimePoint” will show your trip information for that day.
Welcome To METROLift
Welcome to METROLift! The METROLift Program Guide will
introduce you to METROLift transportation and provide the
basic information you need to use the service. Upon request, this information is available in other formats.
It is important that patrons know METROLift is a shared-ride public transit service. In accordance with the Americans with Disabilities Act (ADA), travel times and the timeliness of service are comparable to fixed-route bus service. Please read this policy brochure carefully to familiarize yourself with the type and level of service that METROLift provides. Remember that you have a responsibility to use accessible fixed-route METRO bus service when possible.
Our goal is to provide safe and reliable transportation. If, after reading this manual, you have questions regarding METROLift, please call the METROLift Customer Service and Eligibility Department at 713-225-0119. Also, please let us know if you would information sent to you in an alternate format.
Download Program Guide Booklet (PDF)
Download Program Guide Text Only (Plain Text)
Download METRO Accessibility Features Short List (PDF)
Download MACS-WEB Ad Flyer (PDF)
Check Holiday Schedule >>
METRO’s fixed-route buses are 100% accessible and require no advance notice to
ride. Try one of our convenient routes and take control of your mobility. If you are not familiar with bus riding and would like to learn, please call 713-750-4234 to speak with a METRO Travel Trainer who will assist you.
Download Travel Training brochure (PDF)
Learn about METROLift Travel Training >>
Accessible Bus Features:
- Ramps or lifts on all of our buses for riders using wheelchairs, or scooters, or ambulatory riders who have difficulty reaching the first step. Also, many METRO buses offer, upon request, a kneeling feature to assist with boarding. Standees on lifts are permitted under the ADA.
- Two priority-seating areas for the elderly and people with disabilities. Equipped with an easy-to-reach call bell and special securement belts designed to secure the mobility devices of patrons who use a wheelchair or scooter in two 30”x 48” wheelchair securement areas.
- Bus pads, sidewalk links, and curb cuts at most of our 10,000 bus stops.
- Solid-square bus poles at bus stops.
- Automatic audio and visual announcements on buses at major stops, main intersections and transfer points along the route.
- Large, bright destination signs on the front and sides of the bus.
- Lighted “Stop Request” signs inside the bus for riders with hearing impairments.
- 21 transit centers connecting bus routes in neighborhoods across the region for safe and easy transfers.
Accessible METRORail Features:
- All METRORail accessible stations feature audio and visual announcements explaining when the next train is arriving.
- Rail cars are level with the station platform for easy boarding.
- There are audio and visual announcements of stops inside the rail cars.
- Each rail car offers four areas for wheelchairs. No securements are required on the train. Riders using wheelchairs also may choose to sit in any space that is available to them.
- The rail car doors open automatically and have a sensitive edge that prevents closing if an object or person is detected in their path.
- Major bus transit centers Northline, Downtown, Midtown, and in the Texas Medical Center connect the accessible METRORail with the accessible METRO bus service.
Green Line - will provide service from Downtown along Harrisburg to the Magnolia Park Transit Center (future) in the East End.
Purple Line - will provide service from Downtown to the Texas Southern University and the University of Houston (Central Campus) ending at the Palm Center near MLK and Griggs.
We are committed to a public transportation system that everyone can use. We encourage persons with disabilities to take advantage of the freedom, independence, flexibility and reliability provided by our accessible bus and rail network.